TERMS OF SALE
Date of Last Revision: 26 August 2024
(“Columbia”) has engaged its business partner Columbia Sportswear International SARL, Avenue des Morgines 12 Geneva Business Center, 1213 Petit-Lancy Switzerland, registered 0634.785.915 with VAT number BE 0634.785.915 and Fiscal representative by PricewaterhouseCoopers Business Advisory Services BV/SRL Culliganlaan 5, 1831 Diegem, Belgium (Appointed as Belgian fiscal representative of Columbia Sportswear International SARL (“Sorel Online Shop”) to conduct the sales from the Web site of Columbia, located at www.sorelfootwear.be (the "Site") in its own name as a business partner of Columbia.
If you purchase Sorel products via the Site, your contractual relationship will be with Sorel Online Shop. The following terms and conditions of sale ("Sale Terms") apply to your purchases of any Sorel products from Sorel Online Shop from its Site.
In these Terms of Sales “You”, “User”, “Your” or the “Customer(s)”) means any natural person who places an order via Sorel Online Shop for goods for sale on the Site (hereinafter the “Order(s)”), on a strictly personal basis and not for commercial, charitable or trade purposes of resale or transfer whether free of charge or in return for consideration.
By placing an order for products through this Web site or any other web site of Sorel Online Shop (the "Sites"), you agree to be bound by and accept the Sale Terms in effect at the time of such order.
Other than as specifically provided in any separate written agreement between you and Sorel Online Shop, these Sale Terms may NOT be altered, supplemented, or amended by the use of any other document(s), and all sales are expressly conditioned upon your agreement to these Sale Terms.
If you purchase Sorel products via the Site, your contractual relationship will be with Sorel Online Shop. The following terms and conditions of sale ("Sale Terms") apply to your purchases of any Sorel products from Sorel Online Shop from its Site.
In these Terms of Sales “You”, “User”, “Your” or the “Customer(s)”) means any natural person who places an order via Sorel Online Shop for goods for sale on the Site (hereinafter the “Order(s)”), on a strictly personal basis and not for commercial, charitable or trade purposes of resale or transfer whether free of charge or in return for consideration.
By placing an order for products through this Web site or any other web site of Sorel Online Shop (the "Sites"), you agree to be bound by and accept the Sale Terms in effect at the time of such order.
Other than as specifically provided in any separate written agreement between you and Sorel Online Shop, these Sale Terms may NOT be altered, supplemented, or amended by the use of any other document(s), and all sales are expressly conditioned upon your agreement to these Sale Terms.
1. Placing an Order
In order to make a purchase from Sorel Online Shop, you may either check out as a guest or create an account as part of the checkout process. If you create an account you will be required to select a password and will be responsible for maintaining the confidentiality of your password and for restricting access to your password, and you agree to accept responsibility for all activities that occur under your account.
All Orders must be made using the checkout process on the Site. You will be provided with an opportunity to review your Order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase and pay.
By clicking on the "order with payment obligation" button, you are placing an Order for the purchase of the products you have placed in your shopping cart. You can only order and pay for your Order if you accept these Sales Terms by clicking on the "I accept the Sales Terms" button.
Once you have submitted an order using the Site, Sorel Online Shop will send an email to the email address you provided acknowledging receipt of the order and setting out details of the ordered product(s), the Sales Terms and any other applicable conditions. This email constitutes the acceptance of your order and a confirmation that Sorel Online Shop has received it. Please be aware of the fact that the availability of products displayed at the time you consult the product page may change if other users place orders for that product at the same time, but you would be informed before ordering in case the product has become out of stock.
You are encouraged to download, save or print a copy of your order confirmation, the email confirming dispatch and the Sale Terms in effect at the time of your order for your records.
All Orders must be made using the checkout process on the Site. You will be provided with an opportunity to review your Order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase and pay.
By clicking on the "order with payment obligation" button, you are placing an Order for the purchase of the products you have placed in your shopping cart. You can only order and pay for your Order if you accept these Sales Terms by clicking on the "I accept the Sales Terms" button.
Once you have submitted an order using the Site, Sorel Online Shop will send an email to the email address you provided acknowledging receipt of the order and setting out details of the ordered product(s), the Sales Terms and any other applicable conditions. This email constitutes the acceptance of your order and a confirmation that Sorel Online Shop has received it. Please be aware of the fact that the availability of products displayed at the time you consult the product page may change if other users place orders for that product at the same time, but you would be informed before ordering in case the product has become out of stock.
You are encouraged to download, save or print a copy of your order confirmation, the email confirming dispatch and the Sale Terms in effect at the time of your order for your records.
2. Payment Terms
Sorel Online Shop currently accepts Maestro, VISA and MasterCard and AMEX credit cards and Apple Pay (VISA and MasterCard).
The value of your purchase(s) will be debited from the applicable card once Sorel Online Shop is ready to ship the ordered product. For Apple Pay transactions, the time of the charge depends on the card on file and its bank. In the event that the sum due from you for your order cannot be debited for any reason, Sorel Online Shop reserves the right to cancel your order.
You own a product once you have made full payment for it.
The value of your purchase(s) will be debited from the applicable card once Sorel Online Shop is ready to ship the ordered product. For Apple Pay transactions, the time of the charge depends on the card on file and its bank. In the event that the sum due from you for your order cannot be debited for any reason, Sorel Online Shop reserves the right to cancel your order.
You own a product once you have made full payment for it.
3. Shipping Terms and Policies
Standard shipping is typically via UPS or DPD and you should allow 1-5 business days for standard delivery within Belgium once an order has been shipped. Sorel Online Shop reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice. All shipping charges are the responsibility of the customer. Shipping charges will be included on your order confirmation and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and method you select during the checkout process, and you can view the current shipping fee chart here.
4. Statutory Right to Withdraw and Return Policy
4.1 Columbia’s Return Policy
In addition to the statutory right to withdraw from the purchase contract as set out in Clause 4.2 below, you have the voluntary right to return any order and receive a full refund at any time until 30 working days after receipt of you product(s), at Sorel Online Shop’s cost.
You only need to inform us, for example, by letter, fax, or e-mail of your decision and return products received by post, using the pre-paid return label that we will provide to you, together with the original invoice, its original packaging (with the labels) and any accessories without any signs of use or wear (other than what is required to try on the products). We will cover the return shipping costs.
In the event of the return of one or more Product(s), you will be reimbursed for the amount paid for the returned Product(s). Sorel Online Shop reserves the right to (partially) refuse refunds for returns made based on the voluntary right to return in relation to any products that are returned in a used or damaged condition.
Please note that we do not accept returns pursuant to this Clause on products that were not purchased from the Website, any bespoke products (i.e., products that we create to your specification, or which are clearly personalised) or any products which are not suitable for return due to health protection or hygiene reasons.
For more information on Columbia’s Return Policy, call 0033 1 70 36 10 07.
This additional voluntary right to return does not restrict your statutory right of withdrawal in any way.
4.2 Statutory Right to Withdraw
As a consumer, you have the statutory right to withdraw from (cancel) the purchase contract. You can exercise the right of withdrawal in the manner indicated in this Clause 4.2 below.
CANCELLATION POLICY
ABOUT YOUR RIGHT TO CANCEL
You have the right to cancel this contract within fourteen days without giving any reason. The cancel period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the product, or, in case of delivery of several products, from receipt of the last product.
In order to exercise the cancelling right, you have to inform us, via our partner company Columbia Sportswear Europe SAS at 5 Rue de la Haye, Espace Européen de l'Entreprise, 67300 Schiltigheim, France, Europe-Consumers@sorel.com, phone : 0033 1 70 36 10 08, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model form for this purpose, which is, however, not mandatory.
To comply with the cancelling period, it is sufficient for you to send the notification before the expiry of the cancelling period.
CONSEQUENCES OF CANCELLING
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
When exercising the right to cancel, please return received products to us in good, unworn condition, without any signs of use or wear.
We will bear the costs for returning the goods and reimbursement will be processed once we have received the goods back, or once you have provided evidence to us that the goods have sent back, whichever occurs first. Sorel Online Shop reserves the right to reduce the amount refunded for any products that are returned in a used or damaged condition.
Please note that we do not accept returns on products that were not purchased from the Website.
End OF INFORMATION ABOUT YOUR RIGHT TO CANCEL
Sample cancellation form¨
(If you wish to cancel the contract, please fill in and return this form)
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date
___________
(*) Delete where inapplicable
The right of withdrawal cannot be exercised for (i) contracts for the delivery of products which are personalised according to specifications made by the Customer, (ii) for contracts for the delivery of goods which are not suitable for return for reasons of hygiene or health protection and (iii) for contracts for the delivery of audio or video recordings or computer software if they have been unsealed by the consumer after delivery.
In addition to the statutory right to withdraw from the purchase contract as set out in Clause 4.2 below, you have the voluntary right to return any order and receive a full refund at any time until 30 working days after receipt of you product(s), at Sorel Online Shop’s cost.
You only need to inform us, for example, by letter, fax, or e-mail of your decision and return products received by post, using the pre-paid return label that we will provide to you, together with the original invoice, its original packaging (with the labels) and any accessories without any signs of use or wear (other than what is required to try on the products). We will cover the return shipping costs.
In the event of the return of one or more Product(s), you will be reimbursed for the amount paid for the returned Product(s). Sorel Online Shop reserves the right to (partially) refuse refunds for returns made based on the voluntary right to return in relation to any products that are returned in a used or damaged condition.
Please note that we do not accept returns pursuant to this Clause on products that were not purchased from the Website, any bespoke products (i.e., products that we create to your specification, or which are clearly personalised) or any products which are not suitable for return due to health protection or hygiene reasons.
For more information on Columbia’s Return Policy, call 0033 1 70 36 10 07.
This additional voluntary right to return does not restrict your statutory right of withdrawal in any way.
4.2 Statutory Right to Withdraw
As a consumer, you have the statutory right to withdraw from (cancel) the purchase contract. You can exercise the right of withdrawal in the manner indicated in this Clause 4.2 below.
CANCELLATION POLICY
ABOUT YOUR RIGHT TO CANCEL
You have the right to cancel this contract within fourteen days without giving any reason. The cancel period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the product, or, in case of delivery of several products, from receipt of the last product.
In order to exercise the cancelling right, you have to inform us, via our partner company Columbia Sportswear Europe SAS at 5 Rue de la Haye, Espace Européen de l'Entreprise, 67300 Schiltigheim, France, Europe-Consumers@sorel.com, phone : 0033 1 70 36 10 08, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model form for this purpose, which is, however, not mandatory.
To comply with the cancelling period, it is sufficient for you to send the notification before the expiry of the cancelling period.
CONSEQUENCES OF CANCELLING
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
When exercising the right to cancel, please return received products to us in good, unworn condition, without any signs of use or wear.
We will bear the costs for returning the goods and reimbursement will be processed once we have received the goods back, or once you have provided evidence to us that the goods have sent back, whichever occurs first. Sorel Online Shop reserves the right to reduce the amount refunded for any products that are returned in a used or damaged condition.
Please note that we do not accept returns on products that were not purchased from the Website.
End OF INFORMATION ABOUT YOUR RIGHT TO CANCEL
Sample cancellation form¨
(If you wish to cancel the contract, please fill in and return this form)
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
___________
(*) Delete where inapplicable
The right of withdrawal cannot be exercised for (i) contracts for the delivery of products which are personalised according to specifications made by the Customer, (ii) for contracts for the delivery of goods which are not suitable for return for reasons of hygiene or health protection and (iii) for contracts for the delivery of audio or video recordings or computer software if they have been unsealed by the consumer after delivery.
5. Product Availability and Pricing
All prices are in Euro for Goods to be delivered in Belgium and inclusive of VAT.
Sorel Online Shop and its suppliers continually upgrade and revise their product offerings to provide you with new products. Sorel Online Shop may revise or discontinue products at any time without prior notice to customers. All prices are subject to change without notice in the future. This does not affect products which you have already successfully ordered.
Sorel Online Shop and its suppliers continually upgrade and revise their product offerings to provide you with new products. Sorel Online Shop may revise or discontinue products at any time without prior notice to customers. All prices are subject to change without notice in the future. This does not affect products which you have already successfully ordered.
6. Product Descriptions; Pricing; Errors
Columbia and Sorel Online Shop attempt to be as accurate as possible and eliminate any errors on this Site. All weights and size dimensions are approximate. If a product offered by Sorel Online Shop is not conforming to the contract of sale, including if a product is not as described or pictured, you have statutory warranty rights, including the right to return it in unused condition and elect to have it repaired or replaced, or to receive a full refund or to terminate the purchase contract. In the event of an error in the price, and in particular in the event of the display of a derisory price, we reserve the right to cancel the contract. In this case the price for the product which might have already paid will be reimbursed.
7. Privacy Policy
Sorel Online Shop believes strongly in protecting user privacy. Please refer to our Privacy Policy for information on how Sorel Online Shop collects and uses personal information from users of the Sites.
8. Who We Sell To
Sorel Online Shop only sells products to end consumers and to adults. If you are under 18, you may use the Site only with the involvement of a parent or guardian. Products can be ordered on www.sorelfootwear.be from all over the globe. Sorel Online Shop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders that are placed contrary to this Clause 8 within the limits of the applicable laws and these Sale Terms.
9. Warranties
In Europe, Sorel branded products are delivered with a warranty of 2 years. For more information about our warranties and how to handle claims, please access this page. Nothing in these terms limit any statutory warranty rights you have pursuant to applicable law as described above under Clause 6.
10. Limitation of Liability
a) Subject to the terms of Section b), the legal liability of Columbia and Sorel Online Shop for damages arising out of or in connection with these Sale Terms is limited to the maximum extent permitted under applicable law and Sorel Online Shop is liable for damages according to the applicable statutory provisions.
b) Without prejudice to the above, Columbia and Sorel Online Shop shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
c) The above limitation of liability does not apply to mandatory legal liability, liability relating to a specific warranty or liability for damage caused by fraud or gross negligence, or any type of bodily injury caused deliberately or by negligence.
d) To the extent that liability of Columbia and Sorel Online Shop is limited or excluded, so shall any personal liability of the statutory officers, employees and other agents of Columbia and Sorel Online Shop.
b) Without prejudice to the above, Columbia and Sorel Online Shop shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
c) The above limitation of liability does not apply to mandatory legal liability, liability relating to a specific warranty or liability for damage caused by fraud or gross negligence, or any type of bodily injury caused deliberately or by negligence.
d) To the extent that liability of Columbia and Sorel Online Shop is limited or excluded, so shall any personal liability of the statutory officers, employees and other agents of Columbia and Sorel Online Shop.
11. Governing Law; Jurisdiction, Online Dispute Resolution (ODR)
a) These Sale Terms and your purchase of products from Sorel Online Shop through this Site shall be governed by and construed in accordance with the laws of Belgium, without resort to its conflict of law provisions and excluding the United Nations Convention on the International Sale of Goods.
b) If you are a consumer and have your habitual residence in a country of the European Union, you can enjoy rights that protect you under the mandatory provisions of the law applicable in your country of residence. You may therefore bring an action to enforce your consumer rights in Belgium or in the country of the European Union in which you reside.
c) If you have a dispute with Columbia in relation to a product or service that you have purchased from this website and you are unable to resolve this dispute by contacting Sorel’s helpdesk [add link], you have the option of submitting your claim via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission. The platform is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Columbia is not obliged to engage in the online dispute resolution process. Our contact email address is Europe-Consumers@sorel.com.
b) If you are a consumer and have your habitual residence in a country of the European Union, you can enjoy rights that protect you under the mandatory provisions of the law applicable in your country of residence. You may therefore bring an action to enforce your consumer rights in Belgium or in the country of the European Union in which you reside.
c) If you have a dispute with Columbia in relation to a product or service that you have purchased from this website and you are unable to resolve this dispute by contacting Sorel’s helpdesk [add link], you have the option of submitting your claim via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission. The platform is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Columbia is not obliged to engage in the online dispute resolution process. Our contact email address is Europe-Consumers@sorel.com.
12. Severability
If any provision of these Site Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Sales Terms and shall not affect the validity and enforceability of any remaining provisions.
13. Questions and Complaints, Contact
Any questions or complaints about these Sale Terms or any product purchased using the Site may be directed to Columbia by e-mail Europe-Consumers@sorel.com, on this page, by writing to us to our partner Columbia Sportswear Europe SAS, 5 Rue de la Haye, Espace Européen de l'Entreprise, 67300 Schiltigheim, France or by phone at 0033 1 70 36 10 08.