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Date of Last Revision: 17 January 2023
Columbia Sportswear Company, 14375 N.W. Science Park Drive, Portland, OR 97229, USA (“Columbia”) has engaged its business partner Columbia Sportswear International SARL, Avenue des Morgines 12 Geneva Business Center, 1213 Petit-Lancy Switzerland, registered 0634.785.915 with VAT number BE 0634.785.915 and Fiscal representative by PricewaterhouseCoopers Business Advisory Services BV/SRL Culliganlaan 5, 1831 Diegem, Belgium (Appointed as Belgian fiscal representative of Columbia Sportswear International SARL (“Sorel Online Shop”) to conduct the sales from the Web site of Columbia, located at https://www.sorelfootwear.be (the "Site") in its own name as a business partner of Columbia.

If you purchase Sorel products via the Site, your contractual relationship will be with Sorel Online Shop. The following terms and conditions of sale ("Sale Terms") apply to your purchases of any Sorel products from Sorel Online Shop from its Site. In these Terms of Sales “You”, “User”, “Your” or the “Customer(s)”) means any natural person who places an order via Sorel Online Shop for goods on the Site (hereinafter the “Order(s)”), on a strictly personal basis and not for commercial, charitable or trade purposes of resale or transfer whether free of charge or in return for consideration.

By placing an order for products through the Site or any other web site of Sorel Online Shop (the "Sites"), you agree to be bound by and accept the Sale Terms in effect at the time of such order.
Other than as specifically provided in any separate written agreement between you and Sorel Online Shop, these Sale Terms may NOT be altered, supplemented, or amended by the use of any other document(s), and all sales are expressly conditioned upon your agreement to these Sale Terms.
1. Placing an Order
In order to make a purchase from Sorel Online Shop, you may either check out as a guest or create an account as part of the checkout process. If you create an account you will be required to select a password and will be responsible for maintaining the confidentiality of your password and for restricting access to your password, and you agree to accept responsibility for all activities that occur under your account.

All Orders must be made using the checkout process on the Site. You will be provided with an opportunity to review your Order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase and pay.

By clicking on the "order with payment obligation" button, you are placing an Order for the purchase of the products you have placed in your shopping cart. You can only order and pay for your Order if you accept these Sales Terms by clicking on the "I accept the Sales Terms" button.

Once you have submitted an order using the Site, Sorel Online Shop will send an email to the email address you provided acknowledging receipt of the order and setting out details of the ordered product(s), the Sales Terms and any other applicable conditions. This email does not constitute an acceptance of your order – only a confirmation that Sorel Online Shop has received it. After receiving your order, Sorel Online Shop will check that the relevant product(s) is in stock. You are aware of the fact that the availability of products displayed at the time you consult the product page may change if other users place orders for that product in the meantime.
The contract between you and Sorel Online Shop will only be concluded when Sorel Online Shop emails you to confirm that the product(s) have been dispatched.

In the event that the products ordered are not available, you will be promptly informed. In case of non-availability of a product, your credit card will not be charged; if the amount has already been charged by other means of payment, Sorel Online Shop will refund it immediately.
2. Payment Terms
Sorel Online Shop currently accepts Maestro, VISA and MasterCard credit cards.
The value of your purchase(s) will be debited from the applicable card once Sorel Online Shop is ready to ship the ordered product. In the event that the sum due from you for your order cannot be debited for any reason, Sorel Online Shop reserves the right to cancel your order.
You own a product once you have made full payment for it.
3. Shipping Terms and Policies
Standard shipping is typically via UPS or DPD and you should allow 1-5 business days for standard delivery within Belgium once an order has been shipped. Sorel Online Shop reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice. All shipping charges are the responsibility of the customer. Shipping charges will be included on your order confirmation and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and method you select during the checkout process, and you can view the current shipping fee chart here.
4. Statutory Right to Withdraw and Return Policy
4.1 Sorel Online Shop’s Return Policy
In addition to the statutory right to withdraw from the purchase contract as set out in Clause 4.2 below, you have the voluntary right to return any order and receive a full refund at any time until 30 working days after receipt of you product(s), at Sorel Online Shop’s cost. In order to return your purchase, please call 0033 1 70 36 10 08 or follow the return instructions included in the delivery documents. This additional voluntary right to return does not restrict your statutory right of withdrawal in any way.

If you want to return the purchase of any product on the basis of Sorel Online Shop’s return policy, you must send it back to Sorel Online Shop in its unworn, original condition within 30 days of receipt of the product. Sorel Online Shop reserves the right to seek damages from you in relation to any products that are returned in a used or damaged condition.
Please note that we do not accept returns on products that were not purchased from the Website.
For more information on Sorel Online Shop’s Return Policy, call 0033 1 70 36 10 08.

4.2 Statutory Right to Withdraw
As a consumer, you have the statutory right to withdraw from (cancel) the purchase contract. You can exercise the right of withdrawal in the manner indicated in this Clause 4.2 below.



You have the right to cancel this contract within fourteen days without giving any reason.
The cancel period is fourteen days from the day of the receipt of the products.
In order to exercise the cancelling right, you have to inform us, via our partner company Columbia Sportswear Europe SAS at 5 Rue de la Haye, Espace Européen de l'Entreprise, 67300 Schiltigheim, France, Support@helpcenter-sorel-eu.zendesk.com, phone : 0033 1 70 36 10 08 , by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model form for this purpose, which is, however, not mandatory.
To comply with the cancelling period, it is sufficient for you to send the notification before the expiry of the cancelling period.

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
When exercising the right to cancel, please return received products to us. They must be received by us no later than 14 days after exercising your right to cancel. We will bear the costs for returning the goods.


Sample cancellation form
(If you wish to cancel the contract, please fill in and return this form).

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of consumer(s) (only in case of paper communication)
  • Date
(*) Delete where inapplicable

The right of withdrawal cannot be exercised for (i) contracts for the delivery of products which are personalised according to specifications made by the Customer, (ii) for contracts for the delivery of sealed goods which are not suitable for return for reasons of hygiene or health protection if unsealed after delivery and (iii) for contracts for the delivery of audio or video recordings or computer software if they have been unsealed by the consumer after delivery.
5. Product Availability and Pricing
All prices are in Euro for Goods to be delivered in Belgium and inclusive of VAT.
Sorel Online Shop and its suppliers continually upgrade and revise their product offerings to provide you with new products. Sorel Online Shop may revise or discontinue products at any time without prior notice to customers, and products may become unavailable to customers even after an order is placed. All prices are subject to change without notice.
6. Product Descriptions; Pricing; Errors
Columbia and Sorel Online Shop attempt to be as accurate as possible and eliminate any errors on this Site. All weights and size dimensions are approximate. If a product offered by Sorel Online Shop is not conforming to the contract of sale, including if a product is not as described or pictured, you have statutory warranty rights, including the right to return it in unused condition and elect to have it repaired or replaced, or to receive a full refund or to terminate the purchase contract. In the event of an error in the price, and in particular in the event of the display of a derisory price, we reserve the right to cancel the contract.
7. Privacy Policy
Sorel Online Shop believes strongly in protecting user privacy. Please refer to our Privacy Policy for information on how Sorel Online Shop collects and uses personal information from users of the Sites.
8. Who We Sell To
Sorel Online Shop only sells products to end consumers and to adults. If you are under 18, you may use the Site only with the involvement of a parent or guardian. Products can be ordered on www.sorelfootwear.be from all over the globe. Sorel Online Shop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders that are placed contrary to this Clause 8 within the limits of the applicable laws and these Sale Terms.
9. Warranties
In Europe, Sorel branded products are delivered with a warranty of 2 years. For more information about our warranties and how to handle claims, please access this page. Nothing in these terms limit any statutory warranty rights you have pursuant to applicable law as described above under Clause 6.
10. Limitation of Liability
a) Subject to the terms of Section b), the legal liability of Columbia and Sorel Online Shop for damages arising out of or in connection with these Sale Terms is limited to the maximum extent permitted under applicable law.
b) Without prejudice to the above the legal liability of Columbia and Sorel Online Shop for damages arising out of or in connection with these Sale Terms is limited, as set forth below:
(i) in respect of damage caused by the slightly negligent breach of a material contractual obligation (i.e. a contractual obligation the fulfilment of which is essential for the proper performance of the contract, the breach of which compromises the purpose of the contract and on the performance of which you normally rely as a customer of Sorel Online Shop), Columbia and Sorel Online Shop are only liable up to the amount of damages foreseeable at the time of the conclusion of the contract;
(ii) Columbia and Sorel Online Shop shall not be liable for damages caused by the slightly negligent breach of a non-essential contractual obligation.
(iii) Columbia and Sorel Online Shop shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
c) The above limitation of liability does not apply to mandatory legal liability, liability relating to a specific warranty or liability for damage caused by fraud or gross negligence, or any type of bodily injury caused deliberately or by negligence.
d) To the extent that liability of Columbia and Sorel Online Shop is limited or excluded, so shall any personal liability of the statutory officers, employees and other agents of Columbia and Sorel Online Shop.
11. Governing Law; Jurisdiction, Online Dispute Resolution (ODR)
a) These Sale Terms and your purchase of products from Sorel Online Shop through this Site shall be governed by and construed in accordance with the laws of Belgium, without resort to its conflict of law provisions and excluding the United Nations Convention on the International Sale of Goods.

b) If you are a consumer and have your habitual residence in a country of the European Union, you can enjoy rights that protect you under the mandatory provisions of the law applicable in your country of residence. You may therefore bring an action to enforce your consumer rights in Belgium or in the country of the European Union in which you reside.

c) If you have a dispute with Columbia in relation to a product or service that you have purchased from this website and you are unable to resolve this dispute by contacting Columbia’s helpdesk, you have the option of submitting your claim via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission. The platform is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Columbia is not obliged to engage in the online dispute resolution process. Our contact email address is Support@helpcenter-sorel-eu.zendesk.com.
12. Severability
If any provision of these Site Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Sales Terms and shall not affect the validity and enforceability of any remaining provisions.
13. Questions and Complaints, Contact
Any questions or complaints about these Sale Terms or any product purchased using the Site may be directed to Columbia by e-mail Support@helpcenter-sorel-eu.zendesk.com , on this page to direct access to consumer care], by writing to us to our partner Columbia Sportswear Europe SAS, 5 Rue de la Haye, Espace Européen de l'Entreprise, 67300 Schiltigheim, France or by phone at 0033 1 70 36 10 08.